If you’re facing any problems while placing an order, please reach out to us via our Contact page or email us. We’ll be happy to assist you and help complete your purchase.

Yes, your payment will be processed at the time of placing the order. This allows us to begin working on your custom embroidery item as soon as possible.

Yes! At Threadani, we specialize in made-to-order embroidery. Each item is custom-stitched based on the design and personalization you choose, making your garment unique and meaningful.

Please double-check your shipping address before placing the order. If you notice a mistake, contact us immediately. Once the item has shipped, we are unable to reroute the package, and we cannot offer refunds for items sent to incorrect addresses provided by the customer.

We’re sorry to hear that. Please contact us within 3 days of receiving your order, including a clear photo of the item and the issue. We will offer a replacement or refund depending on the situation.

Because each item is custom-made, we are unable to accept returns or exchanges for incorrect selections made at checkout. Please carefully review your order details and size chart before finalizing your purchase. If you need help choosing, contact us before placing the order.